Restore Wireless Headset Call Control for Cisco IP Phone Systems
When a Cisco IP phone installation requires electronic headset control, the Plantronics APC-82 EHS cable provides the connection needed between supported Cisco desk phones and Plantronics or Poly wireless headset systems. It allows users to answer and end calls remotely from the headset, improving workflow efficiency in professional communication environments.
The APC-82 Electronic Hook Switch cable is designed for businesses that use Cisco VoIP phones with wireless headset solutions. It is commonly used in office environments, customer service departments, call centers, and enterprise communication systems where hands-free operation is required.
Application Scenarios
- Enterprise offices using Cisco IP phone systems
- Customer service and support desks requiring wireless headset control
- Call center communication environments
- Business VoIP systems using supported Cisco desk phones
Technical Specifications
| Brand | Plantronics (Poly) |
| Model | APC-82 |
| Part Number | 201081-01 |
| Alternate Reference | HP 8H981AA |
| Product Type | Electronic Hook Switch (EHS) Cable |
| Main Function | Remote Answer / End Call Control |
| Phone Compatibility | Supported Cisco IP Phones with EHS capability |
| Headset Compatibility | Compatible Plantronics / Poly Wireless Headset Systems |
| Power Requirement | No external power required |
| Application | Enterprise VoIP communication systems |
OEM Replacement Compatibility
This cable is designed as a replacement for the following Plantronics model:
- Plantronics APC-82
- 201081-01
Compatible Devices
- Cisco IP Phones supporting Electronic Hook Switch functionality
- Plantronics wireless headset systems with compatible headset base units
- Poly wireless headset systems with compatible Cisco phone configurations
Replacement & Maintenance Information
A damaged or missing EHS cable can prevent users from controlling calls remotely through their wireless headset. Replacing the APC-82 restores the connection between supported Cisco desk phones and Plantronics or Poly headset systems without replacing the existing communication equipment.
Frequently Asked Questions
What does the Plantronics APC-82 EHS cable do?
The APC-82 provides electronic hook switch functionality between supported Cisco IP phones and Plantronics or Poly wireless headsets, allowing remote answer and end-call control.
Is APC-82 compatible with all Cisco IP phones?
No. Compatibility depends on whether the Cisco IP phone supports the required Electronic Hook Switch function. Check your phone model specifications before purchase.
Does APC-82 work as a regular audio cable?
No. APC-82 is an EHS control cable designed for headset call management functions, not a standard audio extension cable.
Does APC-82 require external power?
No. The cable works through the supported phone and headset connection and does not require a separate power source.
