Return & Refund Policy
Thank you for shopping with OEM Power US. We are committed to providing reliable OEM replacement power adapters, power supplies, and related accessories, along with responsive customer service and a straightforward return process.
Return Policy Summary
- Return Window: 30 days after delivery
- Return Method: Mail
- Return Shipping Cost: Free for defective, damaged, or incorrectly shipped items. Customers are responsible for return shipping costs for buyer's remorse, ordering the wrong item, or other customer-related reasons.
- Restocking Fee: No restocking fee for unopened items returned in their original condition. A restocking fee of up to 15% may apply to opened, used, damaged, or incomplete returns.
- Refund Method: Refunds are issued to the original payment method used for the purchase.
- Refund Processing Time: Approved refunds are typically processed within 3–5 business days after the returned item has been received and inspected.
30-Day Return Window
You may request a return within 30 calendar days from the delivery date shown by the carrier's tracking information.
After 30 days from the delivery date, we are unable to offer a refund or exchange.
Eligible Returns
You may be eligible for a refund or replacement under the following circumstances:
Defective, Damaged, or Incorrect Items
If you receive an item that:
- Arrived damaged during shipping
- Is defective upon arrival
- Is different from the item you ordered
Please contact us as soon as possible. We will:
- Provide a prepaid USPS return shipping label
- Cover 100% of the return shipping cost
- Offer either a full refund or a free replacement
Ordered the Wrong Item or Changed Your Mind
Power adapters must match your device's voltage, current, connector size, and polarity. If you accidentally ordered the wrong model or no longer need the item, you may still return it within 30 days provided that:
- The item is in its original condition
- It has not been intentionally damaged or modified
- All original packaging and accessories are included
Return Shipping Costs
Returns Caused by Our Error
If the return is due to:
- Wrong item shipped
- Shipping damage
- Product defect
OEM Power US will provide a prepaid return shipping label at no cost to you.
Returns Requested by the Customer
If the return is due to:
- Ordered the wrong item
- Compatibility mistake made by the buyer
- Changed mind
- No longer needed
The customer is responsible for arranging and paying the return shipping costs to our U.S. warehouse.
Original outbound shipping charges paid during checkout are non-refundable.
Non-Returnable Items
The following items are not eligible for return:
- Products returned more than 30 days after delivery
- Items that have been intentionally damaged, modified, or abused
- Products missing essential components that prevent inspection or resale
- Items returned without prior return authorization
How to Start a Return
Before sending any item back, please contact us first.
You can request a return by:
- Using the Contact Us page on our website, or
- Replying directly to your order confirmation email.
Please include:
- Your Order Number
- A brief description of the issue
- A clear photo of the product label (recommended for compatibility verification)
Our support team will respond with return instructions.
Refund Process
Once your return arrives at our U.S. warehouse, it will be inspected.
After inspection, we will notify you by email whether your refund has been approved.
If approved:
- Your refund will be issued to your original payment method.
- Refunds are typically processed within 3–5 business days, depending on your payment provider.
Exchanges
If you received a defective or incorrect item, we are happy to send a replacement at no additional cost.
If you ordered the wrong model, please contact us before placing another order. Our support team can help verify compatibility to avoid unnecessary shipping costs.
Order Cancellations
Orders are normally processed and shipped within one business day from our U.S. warehouse.
Once an order has been shipped or accepted by the carrier, it can no longer be canceled.
If a shipment is refused by the customer or cannot be delivered due to an incorrect address provided by the customer, any carrier return charges may be deducted from the refund.
Need Assistance?
If you have any questions regarding returns, compatibility, or warranty coverage, please contact our customer support team before placing your order or initiating a return.
We are committed to providing fast, professional support and making every reasonable effort to resolve any issue promptly.
1-Year Warranty & 30-Day Returns
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