Improve Desk Phone Workflow with Remote Call Control
Managing calls from a wireless headset can be difficult when a desk phone does not support direct headset control. The Plantronics APC-43 EHS Cable provides an electronic hookswitch connection between compatible Cisco IP phones and Plantronics wireless headset systems, allowing users to answer and end calls remotely from their headset without manually lifting the handset.
Designed for professional office communication environments, this EHS adapter cable helps simplify daily calling tasks for reception areas, customer service teams, and business users who rely on Cisco desk phones with Plantronics wireless headsets.
Technical Specifications
| Brand | Plantronics |
| Model | APC-43 |
| Part Number | 38350-13 |
| Product Type | Electronic Hookswitch (EHS) Cable |
| Function | Remote Answer / End Call Control |
| Compatible Phone Brand | Cisco IP Phones |
| Compatible Headset Type | Plantronics Wireless Headset Systems |
| Cable Application | Desk Phone and Wireless Headset Integration |
| Connector Type | EHS Interface Cable |
| Color | Black |
Application Scenarios
The Plantronics APC-43 EHS Cable is designed for business communication environments where employees use wireless headsets with Cisco desk phones. It is commonly used in offices, call centers, reception areas, and customer support workplaces that require efficient hands-free calling.
OEM Replacement Compatibility
This cable can replace the following Plantronics EHS cable models:
- Plantronics APC-42 EHS Cable
- Plantronics APC-41 EHS Cable (selected configurations)
Compatible Devices
- Cisco IP Phone 7821
- Cisco IP Phone 7841
- Cisco IP Phone 7861
- Cisco IP Phone 7942G
- Cisco IP Phone 7945G
- Cisco IP Phone 7962G
- Cisco IP Phone 7965G
- Cisco IP Phone 7975G
- Cisco IP Phone 8841
- Cisco IP Phone 8851
- Cisco IP Phone 8861
Replacement and Troubleshooting Information
A damaged or missing EHS cable may prevent headset buttons from controlling desk phone calls. Replacing the APC-43 cable can restore electronic hookswitch functionality when used with supported Cisco phones and compatible Plantronics wireless headset systems.
FAQ
Q: What does the Plantronics APC-43 EHS Cable do?
A: It connects compatible Cisco IP phones with Plantronics wireless headsets and enables remote call answer and end control from the headset.
Q: Can APC-43 replace a handset lifter?
A: For supported Cisco phone models, the EHS cable can provide electronic hookswitch control and eliminate the need for a mechanical handset lifter.
Q: Which Cisco phones are compatible with APC-43?
A: Compatible models include Cisco 7821, 7841, 7861, 7942G, 7945G, 7962G, 7965G, 7975G, 8841, 8851, and 8861 series phones.
Q: Which Plantronics headsets work with APC-43?
A: It works with supported Plantronics wireless headset systems including CS500 series and Savi wireless headset models.
